Refund & Returns Policy
How long have I got?
All UK and US customers must return their items within 10 days of the date shown on the dispatch note.
For all international customers, please return unsuitable items within 21 days of receiving your parcels.
The following must apply for a refund* or exchange:
- Items must be unworn and have all original tags attached. *
- Items must not have been washed; if you do, this could affect your return rights. *
- Items must be returned in their original packaging. *
- You receive a faulty item. *
- All items purchased in the sale department are ineligible for a refund and may be exchanged only (this includes discount codes). *
- Underwear and swim wear are not valid for a refund or exchange if the packaging seal is broken. The items must be returned unworn for hygiene reasons. *
How do I return?
We do not offer free returns postage; therefore, all customers are liable for their own return postage costs.
Please print off our returns form from the footer of our website and simply fill it out and send it back with your item(s). Click here for the form: LINK TO FORM HERE
USE THE BELOW ADDRESS FOR RETURNS FROM UK, EUROPE, MIDDLE EAST, AFRICA AND ASIA.
7 MERCURY HOUSE
8 BATH ROAD
USE THE BELOW ADDRESS FOR RETURNS FROM NORTH AMERICA, CENTRAL AMERICA, CARIBBEAN ISLANDS, SOUTH AMERICA AND AUSTRALASIA.
Discount Codes & Resellers – the following applies:
- The discount codes cannot be used in conjunction with any other offer.
- Discount Codes are valid on full price items only
- To take advantage of an offer, the relevant Promotion Code must be entered at the checkout.
- No cash or any other alternative will be given
- All items purchased with a discount code or promotion codes are ineligible for a refund and may be exchanged only
- Resellers returning their goods because they haven't sold them will NOT be refunded, however a credit note will be provided.
- Your statutory rights as a consumer are not affected.
How long does it take to process my return?
We aim to process your return ASAP, but on occasions, it may take up to 7 days for your refund to be processed after you have returned your item(s) to us.
Falouse items purchased in a store must be returned to the store they were purchased from.
Items purchased online must be returned using the returns form and following the procedure as set out above.